This morning while getting ready for work, I was watching morning television and they were discussing an unfortunate experience that eight passengers had while cruising on Norweigan cruise lines in Africa. As the story was told, these passengers booked a private tour (not from the ship) and the tour ran late and by the time they arrived back at the ship, it was too late. Even though the ship was still tendered in the port, the last tender had arrived at the ship they were departing without the passengers.
I had so many thoughts as I watched this piece on tv this morning and have since read reports from different sources on line. As much as I feel badly for these folks, I have to be honest, I feel the same way as I feel about those who do not buy insurance when they travel, risks are risks. Booking an independent private tour when you are in port is risking, if your tour runs into delays, the ship does not know where you are, or who you are with. They have a fixed, finite time when they have to pull out of port. Period. Full stop.
I should include that this was not a cruise itinerary that was docking in Nassau Bahamas for the day, where you can easily get around on your own, and do not have to take a tour from the ship. This was a three week cruise in Africa. This port was the Central African island nation of Sao Tome and Principe (yes I had to google it). This is an island and the guests missed the last tender back to the ship. The story continues with the passengers travelling through six African countries to catch up with the ship. They are still not back on board, but hope to be when the ship arrives in Senegal today.
This is a story that happens probably more than you would think, and if it weren’t for the fact that this happened in Africa, I am not sure if it would be newsworthy. If someone missed the ship in Nassau and the next port was Jamaica, they would hop on a plane and catch up with the ship. It almost happened to my aunt and I in Barcelona.
We were docked in Barcelona for the day and took the hop on hop off bus, as I recommend to everyone to do in any city that has one. We ended our self directed tour by spending time in Las Ramblas. If you have ever been to Barcelona you know how much fun that area is and how you could very easily lose track of time. We did just that. It became a scene out of amazing race, walking as fast as we could back to the ship. There were people on the top deck waving and cheering us on as we approached the ship. We got to the gangway and as soon as we were on board, they pulled it up behind us and the ship left. If we were five minutes later, we would have been waving back at all the passengers on the top deck – from the port!
I always told my cruise clients that excursions can be pricy but should be looked at as part of your trip costs. Plan and book in advance, as popular excursions will sell out with the cruise line. If you book with the cruise line, the ship knows where you are and your bus is at all times. They will know if you are going to be late and they will adjust the times accordingly. If you book on your own, it really is buyer beware, the ship will not know where you are and as these people found out, will not wait for you if you are late.
There will be some PR fall out for the cruise line, but all passengers have now joined the ship when it arrived in Dakar, Senegal. They will have a story to last a lifetime, and in time, they will find a laugh in the crazy time they had on their African Adventure!
life is but a dream!


